Frequently asked questions

Where do I meet you?

 We normally leave arranging an exact venue until the day before to allow us to get the latest weather forecast and pick the best venue that match both your needs and weather conditions. We always meet you at the venue so you don’t waste climbing time traveling around. Where possible we endeavour to chose the closest appropriate location to you. Your Instructor will contact you the day before with detail instructors on how found the meeting point.

Kit 

 What Kit do I need to bring with me?

 RockUp-Climbing can provide all safety equipment but there are few things that it can be useful for you to bring with you.

 Suitable footwear      – we have a selection of climbing shoes but incase we do not have a pair that fit please bring footwear suitable for climbing in and the often rocky walk in’s to the crag. No flip-flops!

Warm clothes/Hat    – It can often be colder on the crag than in the carpark so please make sure you have enough clothes incase the weather changes

 Sun cream                  – Finger crossed

 Lunch/snacks            – Lunch only required for full day bookings

 Water                         – Climbing can be thirsty work!

 Rucksack                 – To carry your spare items and few bits of the climbing kit 

Can I use my own Equipment?

Feel free to bring along your own equipment. Our instructors will check that it is safe and suitable.

Weather

What happens if it’s raining?

If the weather is really bad then we would see if we could rearrange the course to a mutually convenient date. If that is not possible we would of course give you a full refund.

Payment

 How do I pay for a course?

Payment can be made by any of the following methods:

  • Barclay’s PingIt / PayM   (http://www.paym.co.uk/how-to-register) 07811 194854
  • Electronic transfer / BACS. (please contact for the relevant information)
  • PayPal – (Additional fees apply to cover Paypal costs)
  • For short notice bookings it may be possible to pay by cash

Where do You Operate?

We operate all over the Pembrokeshire National Park and occasionally further afield. Please feel free to contact us to discus possible venues.

Age

Are there any age limits?

 We have no set age limits. Please feel free to contact us to discuss.

Fitness

Do I need to be really strong or fit?

Our highly experienced instructors will pick a venue that is best suited to your level. Because of our ability to use such a wide range of venues, we can cater for people of any ability.  If you are unsure please feel free to contact us to discuss.

Insurance

Are you insured?

RockUp-Climbing is fully insured through ‘The Association of Mountaineering Instructors’ using a policy with Royal & Sun Alliance. This covers ‘Professional Indemnity’ and ‘Public Liability’ the limit of indemnity is £5,000,000. Proof of insurance is available upon request.

If you have any other questions or would like any further information please do not hesitate to get in contact.