TERMS AND CONDITIONS – PLEASE READ THESE CAREFULLY

Booking

To confirm a booking, a completed booking form and 50% deposit of the event fee is required, or payment in full if booked less than 4 weeks in advance. This 50% deposit is non refundable.  Within 7 days of receipt of a completed booking form and deposit, a confirmation of booking will be issued.  The full balance payment is due 4 weeks before the start date of your course,

Payments can be made via:

Electronic Bank Transfer,

Barclays PingIt

PayPal*    (*PayPal payments are subject to a 3.4% + 20p increase to cover PayPal costs.)

Cash       (Short Notice Booking only)

 

Booking alterations

RockUp-Climbing will endeavour to accommodate any changes to group numbers. An increase to participant numbers can only be made by prior arrangement. No refunds are issued for a decrease to participant numbers and deposits are non-transferable.

On the day of your activity, all participants will be required to arrive at the time stated on their booking confirmation. Late arrival without prior contact to RockUp-Climbing may result in your Course/Experience not taking place, or the duration of the course/experience being reduced.

Cancellations

In the event of cancellation or ‘no show’ by the participant/s RockUp-Climbing will not offer a refund or alternative date.

We reserve the right to cancel a course due to adverse weather conditions or circumstances beyond the control of RockUp-Climbing. In such an event, the course will be rearranged to a mutually convenient date. If that is not possible, a credit note will be issued. If the former arrangements are not viable a refund will be issued. We will not be liable for any travel or accommodation costs incurred by participants in such circumstances.

Insurance

RockUp-Climbing holds ‘Professional Indemnity’ and ‘Public Liability’ insurance through ‘The Association of Mountaineering Instructors’ using a policy with Royal & Sun Alliance. The limit of indemnity is £5,000,000. Proof of insurance is available upon request.

RockUp-Climbing bookings do not include personal travel or accident insurance. We strongly recommend that you are insured for your activity with us and that groups take out travel insurance to protect against financial loss in the event of cancellation.

Personal belongings

RockUp-Climbing does not accept any responsibility of any kind for the customer’s property of any description, including monies, luggage and vehicles. Property is in all circumstances the sole responsibility of the customer. RockUp-Climbing takes no responsibility for customer’s keys and any other property stored in the RockUp-Climbing vehicles, such items are left at the customers own risk.

Participant fitness & behaviour

The party leader (i.e. person making the booking) is responsible for seeing that all members of the party are physically fit to take part in the course or experience.

RockUp-Climbing is responsible for activity instruction only. All adults accompanying a party are held responsible for the good behaviour of children in that party and will adequately supervise them.

Client behaviour

In the interest of safety, participants will act in accordance with all reasonable instruction and advice given by RockUp-Climbing and its staff. RockUp-Climbing reserves the right to exclude participants from the activity who fail to comply with such instruction.

RockUp-Climbing reserves the right to exclude participants from the activity who we believe are causing a nuisance and/or being abusive to RockUp-Climbing and/or staff and/or other participants of the activity.

In both above cases RockUp-Climbing does not accept any responsibility for loss of expenses and/or damages and no refunds are available.

Any damage caused to property and/or equipment caused by disruptive client behaviour will be charged for in full.

Alcohol & Drugs

We reserve the right to exclude participants from any services provided by RockUp-Climbing, if we feel the participant is under the influence of, or suffering from the effects of alcohol or drugs. In such circumstances no refund or alternative date will be arranged.

Medical declaration and Risk acknowledgement

Participants are required to sign a medical disclaimer prior to any activities taking place. Failure to complete or comply with this requirement in its entirety may mean participants cannot take part in certain activities.

Participants are advised that there is risk involved in climbing and mountaineering, which are adventurous activities and as such it is impossible to remove all risk from these activities.  Such risks are therefore assumed by the participant(s) of their own volition.

Images

At time to time, photography and/or video recording may be carried out during courses for use in promotional, advertising or publicity material. You agree that copyright rests with RockUp-Climbing.  If you do not wish for photos to be used for this purpose please let the activity leader know before the event.

 

These terms and conditions represent the entire agreement between the participants and RockUp-Climbing and all other prior representations whether oral or written are hereby excluded.  These terms and conditions can only be varied in writing by RockUp-Climbing.